Order Cancellation – Orders can be cancelled within 24 hours via WhatsApp; refund will be issued minus 5% payment gateway charges. Orders cannot be cancelled once shipped.
Return Window – Returns accepted within 7 days of delivery; initiate via order tracking page or WhatsApp/call.
Return Condition – Products must be returned in original packaging for pickup.
Refund Method – Refunds are issued as a store coupon for the order value minus shipping, 5% payment gateway charges, and any product damage costs.
Refund Timeline – Customers are notified via WhatsApp within 48 hours after returned items pass quality check.
For more details on the return, cancellation, and refund policies, please click here.